1. Disclaimer/Limitation of Liability
You will want your agreement to limit your liability for the user’s use of your online product or service. Of course, you cannot simply put a provision in your TOU that limits all liability, but there are certain categories of damages that you may be able to limit by contract. Consult an attorney for more detailed information.
You make certain promises about your product or service to your customers. That is good and sensible business practice. There are also certain warranties provided for by law. However, there are certain limitations you may want to place on those warranties through your TOU and you should do so to the extent permitted by law. These must be clear and conspicuous to your customers, so consult an attorney to draft them for you.